I have an error message that won't disappear. Any suggestions?

[Mike92947]

I have the HP 4630. I have the following error message that appeared yesterday:

Error code: OXCAEBB827F

HWLMICCI2 C

[A_Gayathri]

Hi @Mike92947 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering an error message with your HP Officejet 4630 printer, with the error code OXCAEBB827F. This error code indicates that there might be an issue with the printer hardware or software. 

Here are some steps you can try to resolve the issue:

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Turn on the printer and check if the error message persists.
• Check for Paper Jams: Ensure that there are no paper jams or obstructions inside the printer. Open the printer cover and check carefully for any bits of paper or debris that might be causing the error.
• Update Firmware and Drivers: Visit the HP support website and check for any firmware updates or driver updates available for your printer model. Installing the latest firmware and drivers can often resolve compatibility issues and bugs. Software and Drivers for HP Officejet 4630 e-All-in-One Printer series
• Reset the Printer: Perform a factory reset on your printer to revert it to its default settings. Refer to the printer's user manual or documentation for instructions on how to perform a factory reset.

To resolve the error, remove the unknown device from the Printers list in Device Manager.

Search Windows for device manager, then click Device Manager in the list of results.

Click Printers.

Right-click Unknown device, then select Uninstall to remove it.

Click Retry in the Windows Update window to install the updates.

Refer to this document: HP Officejet 4630 e-All-in-One Printer series

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support