I have just purchased a new 2823e inkjet printer. The orang flashing light is on and i can't print.

[Richo11]

I have just purchased a new 2823e inkjet printer. The orange flashing light is on and i can't print.  Tried rebooting internet and reinstalling new cartridges HP 67XL  bought with printer, but cant print.  Help please

[Max3Aj]

@Richo11, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since your HP DeskJet 2823e is showing an orange flashing light and not printing, here’s a step-by-step checklist to help troubleshoot the issue, especially given you're on macOS 10.12 Sierra:

On HP DeskJet 2800e series, a blinking orange light (usually on the Attention or Information button) often means:

• Cartridge issue (missing, incompatible, or not recognized)
• Paper jam or out-of-paper condition
• Network connection issue
• Printer setup not completed (especially for e-series models requiring HP Smart setup)

✅ Step-by-Step Troubleshooting

Check Cartridge Status

Even though you installed new HP 67XL cartridges:

• Remove and reinstall both cartridges:

1. Turn on the printer.
2. Open the ink access door.
3. Gently remove the cartridges, check for any orange tape or packaging still attached.
4. Reinsert firmly until they click.

• Make sure they are genuine HP ink.

Check for Setup Requirement (HP+ Activation)

If this is a new printer and HP+ is enabled:

You must complete the setup using the HP Smart app.
 

Solution:

• Try using an iPhone or iPad to complete the setup via the HP Smart app.
• Download HP Smart from the App Store.
• Connect your device to the same Wi-Fi network.
• Open HP Smart and add your printer.
• Complete the initial setup and HP+ activation.

Paper Check

• Make sure paper is correctly loaded in the tray.
• Check for any stuck or jammed paper inside the printer.

Factory Reset (if setup failed or stalled)

If setup via HP Smart stalled:

• With the printer on, press and hold the Cancel (X) + Wireless buttons together for about 5 seconds.
• This will reset network settings.
• After reset, try restarting the setup process via HP Smart on your mobile.

Firmware Update

• Once setup is complete, it’s a good idea to update the firmware using HP Smart or from the HP website.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support