I have printer HP LaserJet MFP M28-M31 PCLmS and it doesnt pull the paper in anymore, error code 03

[Diabellimi]

The paper doesn't pull in anymore ... error message 03

[A_Gayathri]

Hi @Diabellimi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting error code 03 on an HP LaserJet MFP M28-M31 usually indicates a paper jam. 

Here's what you can try to resolve the issue:

• Check for paper jams: Open the printer's input and output trays, as well as the toner cartridge area, and remove any stuck paper carefully.
• Inspect paper path: Look for any torn pieces of paper or foreign objects obstructing the paper path. Use a flashlight if necessary to get a better view.
• Reset the printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on.
• Clean the paper feed rollers: Over time, dust and debris can accumulate on the paper feed rollers, causing them to slip. Clean the rollers with a lint-free cloth lightly dampened with water or isopropyl alcohol.
• Check paper condition: Ensure that the paper you are using is not too old, curled, or wrinkled. Also, verify that it is within the printer's supported paper specifications.
• Adjust paper guides: Make sure the paper guides in the input tray are correctly positioned to hold the paper in place.
• Update printer firmware: Sometimes, firmware updates address known issues and bugs, including paper feed problems. Check HP's website for any available updates for your printer model and follow the instructions to install them. Update the firmware on an HP printer

Refer to this document:  HP LaserJet Pro MFP M28-M31 Printer series user manual

HP LaserJet Pro MFP M28-M31 Printers - The printer Does Not Pick Paper

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!