👋🏼 I have the HP ENVY 6034. Copy symbol glows in various colours. Jobs queuing only.

[Wild_Blueberry9]

Hi 👋🏼 

I have an Envy 6034. There is a copy symbol glowing in different colours, & that white dotted rectangle in the middle. My print jobs don’t go through, & just queue up. I’ve done all the usual… Turning it off and on, and turning my modem on & off as well. Filled up the paper tray, and put new ink in. Don’t know what to do now, help 🙏🏼

[ferRX]

Hi @Wild_Blueberry9 

This could mean that there is a paper jam inside printer and needs to be cleaned.

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=PjhM_HpMMCE&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.