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‎06-11-2024 11:35 PM

HP Recommended
Operating System: Microsoft Windows 11

I have to unplug and replug in my HP Color LaserJet Pro MFP M283cdw every day to get it to print. It will say the printer is offline, and I cannot get the computer to recognize the printer is online until I do the whole unplug/plug solution. Sometimes I have to do this several times.  I run all the troubleshooting programs from HP, and they either do not find a problem, they cannot locate the printer, or the fix only lasts a few hours. The printer has had this problem for as long as I have had it.  Running on operating systems 11 and 10 (two sep computers) and the printer is connected wirelessly. We have strong wi-fi in the house. 

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1 person had the same question
1 REPLY 1

‎06-12-2024 12:04 AM

HP Recommended

One possible issue is that if your WIFI router is newer, the printer may have trouble connecting and working with the 5Ghz channel of the router. Try configuring a unique SSID for the 2.4Ghz channel and only allow the printer to connect to that SSID. Also make sure that you have the printer driver configured to use a standard TCP/IP port and not a WSD port.

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