I installed my 902 XL ink cartridges in my 920 printer and now they won't work in my 902 printer.

[sd2131]

I accidentally installed my 902XL colors in my HP 7500 printer (it actually takes 920 cartridges) last March.  Now I go to install in my HP 6968 and it just keeps saying "Remove and reinstall cartridge, it is not properly installed".

I have tried shutting down with them in, with them out.

I have tried turning off for minutes, hours, and days to reset.

I tried taking back to Office Depot and they said too bad it was past their return time.

I tried to ask HP but there isn't a place to ask if they would replace.

They are full never used cartridges but don't work.

Any other ideas?

[The_Fossette]

@sd2131,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you tried using a different set of cartridges?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!