I just changed the ink cartridge and it is still printing very faded

[AiGLJP]

I just changed my ink cartridge but documents are still printed faded as if zi didnt replace it. I DID NOT get a low onk message and my printer has a "replace ink" message under Hzp instant ink status

[A4Apollo]

Hey there! @AiGLJP, Thanks for stopping by the HP Support Forums!

I understand even after replacing the ink cartridges the printer is printing faded.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge? Does the issue persist?

Does the issue persist when you make a copy from your printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

Replace low, empty or faulty ink cartridges on the printer.

Try printing a test page from your printer and check if the issue persists.

Try few steps recommended below.

Clean the cartridges

Follow these steps to clean the cartridges from the printer control panel.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.

3. Swipe the display up, and then touch Printer Maintenance.

4. Touch Clean Cartridges. A Print Quality Diagnostic report prints.

5. Examine the Print Quality Diagnostic report.

   • If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

        NOTE:

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done when prompted to continue the next level of cleaning. You do not need to continue troubleshooting.

6. Examine the print quality on the Print Diagnostic report.

   NOTE:

To avoid issues that require cleaning, always turn the printer off with the Power button.

Please share few details in a private message, so I can check the account details and initiate an order to ship you a set of the replacement ink cartridge.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or color ink cartridges?

Refer this article to further troubleshoot print quality issues with your printer. Click Here

Hope to hear from you soon!

I hope you have a great day! 🙂

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