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‎07-27-2019 09:36 AM - last edited on ‎10-30-2020 03:52 PM by

HP Recommended
Product: Example:HP Deskjet ink Advantage 3835

The instruction on my new hp printer was error code OXC4EB8000. How do i resolve this error, an instant response is needed. kindly, help me out 

1 person had the same question
1 REPLY 1

‎07-29-2019 01:13 PM

HP Recommended

@DIVINEMERCY, Welcome to the HP Support Community!

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check if you are able to bypass the error message and reach the Home screen of the printer.

 

Check if there are any Packaging materials, plastics/papers stuck inside the printer.

Refer to this document.

Also, re-insert the ink cartridges.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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