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macOS 10.15 Catalina

One or more components of the HP printing software are corrupted or missing. The print job cannot be completed. To fix this situation, HP recommends reinstalling the print driver software. I just used the printer yesterday.

5 REPLIES 5
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It really looks like those who are experiencing this issue are running older software signed with a certificate that expired today.

 

There are no printer models listed in this thread so I'm not sure exactly where to direct you.

If your printer is supported by HP Easy Start then you can follow the instructions below.

If you have an older device (6+ years) it may be supported by Apple Software Update.  In which case Apple just released an update today through Software Update or directly from here.

 

HP Easy Start instructions:

Please update your software using HP Easy Start.

1. Download HP Easy Start

2. Follow the prompts for setting up your printer.  When you get to the software download it will show whether the software needs updated or not.  If it does the box next to Printer Essentials will be checked by default and you just need to select the Install button.

 

The following should not be necessary but if you want to be extra diligent and guarantee a clean new install.

1. Download HP Easy Start

2. Open HP Easy Start and Select the HP Easy Start Menu in the macOS menu bar.  In this menu select Uninstall HP Software.

Screen Shot 2020-10-23 at 2.04.26 PM.png

3.Select Continue to start the Uninstall process

Screen Shot 2020-10-23 at 2.04.40 PM.png

4. Once the uninstall completes.  Select Set Up New Device.

5. Go through the new device setup process by following the prompts.

6. This will lead to the software download/install prompt.

Screen Shot 2020-10-23 at 2.08.35 PM.png

 

7. Select install and the remaining prompts to finish the process.

 

Edit:  Systems administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly.

While I may work for HP Inc, the views and opinions expressed here are my own.
While I may work for HP Inc, the views and opinions expressed here are my own.
HP Recommended

Hey, I've received the same error message and I've tried to reinstall the software multiple times as well as updating my Mac. I'm currently using an older printer (HP Deskjet F4580) and really need it to start working! I hope you can help sort this soon!

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The solution is to download this package which will update drivers AND THE CERTIFICATE:
ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

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