I keep asking the community for solution but nothing works!! what do you do

[DBL3003]

How do you get technical support??????

1. several time asked the community -> none of the solution worked

2. went through the virtual agent -> no help, waste of time, HP should revisit their chat bots and RPA as this is clearly not directing to any solution

3. Call customer support ->they sent back to the virtual agent - you just speak to a machine

4. supposed to receive a case number ? Never received the text while I gave my cell phone multiple times

HP support can someone help here?

[Dragon-Fur]

@DBL3003 

Edits - Minor clarifications

That is unfortunate -  I am sorry you have not been able to get the printer working again.

Product introduced in 2015

One problem you might be having is that the printer is long out of warranty. 

It is possible you are in a very long line of Out-of-Warranty requests and it is not yet your turn.

OK...

It will very likely not be free - phone support for five year old unwarranted product will likely incur a service fee.

Out-of-Warranty requests - and even those requests for a product under Warranty - are best submitted directly to HP Support by the customer.

That said, I will send a request.

If / when you hear back, if you change your mind, you can let the agent know this is the case.

• I have submitted a request that someone take a look.
• Please know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
• IF / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 
• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims.

Note to those reading:

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site places your privacy at risk from scammers.

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, first submit information / case online HP Customer Support UK
2. If still available > Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

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Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Wait times can be long – Response centers are very busy.

• Use the serial number of the device to submit the case (do not post that information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• Contact information is displayed on your screen after you submit your case online.  
• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

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Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

[asmita6658]

Hi @DBL3003

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!