I keep getting a blue screen and the error code B3DE3BEB. Then I have to turn my computer off and on

[Evey614]

My touch screen goes blue with a power button (doesn't do anything if you touch it) and error code B3DE3BEB.  If I turn the printer off and back on I can print ok but don't know how to keep the error off.  My wireless light on screen doesn't stay on either.  I have checked the settings but they seem alright to me.  Not an expert at doing stuff here anyway.

[Betty0610 · Accepted solution]

@Evey614

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Evey614]

I only had to unplug it from the wall and the printer then it started working again.  It's an old printer and I decided to purchase an up to date one so I'll keep this as a backup in case I deed it.  The ink for the new one is about $20 less per cartridge so that will help a lot too.  Thank you so very much for responding so quickly.