I keep getting a "Check your account"

[soliver436]

I keep getting a "check your account" message on my printer.  The message:  "A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved".  I am unable to find nothing in the HP Smart app telling me what the problem is.

[Max3Aj]

Hi @soliver436, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
This message usually indicates an issue with your HP+ or HP Instant Ink subscription. Since your HP ENVY Inspire 7955e is an HP+ printer, it's likely tied to an HP account for Instant Ink or connected services. Here’s what you can do to resolve it:

Steps to Fix the "Check Your Account" Message:

1. Verify Your HP Account Status

Go to the HP Smart website and log in with your HP account.

Look for any alerts or notifications about billing, subscription status, or payment failures.

If you're using HP Instant Ink, check if your subscription is active and in good standing.
 

2. Sign Out and Sign Back In on the Printer

On the printer's touchscreen, go to Setup > HP Account.

Choose Sign Out, then restart the printer.

Sign back in with your HP account credentials.

3. Check for HP Smart App Notifications

Open the HP Smart app on your phone or PC.

Click on Account Settings or Instant Ink to see if any issues are mentioned.

If there's a problem, it might prompt you to update payment details or confirm your email.

4. Check Your Internet Connection

Ensure your printer is connected to a stable Wi-Fi network.

If the connection is weak, restart your router and reconnect the printer.

5. Update Printer Firmware

On the printer’s display, go to Setup > Printer Maintenance > Update the Printer.

If an update is available, install it.

6. Reset Web Services

Go to Setup > Web Services Settings.

Turn Web Services Off, then turn it On again.

This may refresh your connection with HP servers.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support