I keep getting a "defective ink cartridge" error message even after replacing the cartridge

[Levik]

I keep getting a "defective cartridge" message even after I replace the inkjet cartridge with a new one

[senan6806]

@Levik

A warm welcome to HP Community!

Most of the ink cartridge errors can be cleared by power resetting the printer and cleaning the cartridge electrical contacts. Let's try these steps:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you may use the steps available here to update the printer firmware.

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the ink cartridges electrical contacts, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

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Have a great day!