I'm desperate - Can someone please help me bypass having to use setup cartridges with my printer?

[yelleybean]

I received a printer as a gift about 2 years ago.  I opened it for the first time today and realized there wasn't any setup ink cartridges in the box.  I went to target and bought ink only to get home and the printer will not calibrate/align without the setup cartridges.  I'm desperate to print my son's school work since schools are closed but can't because the printer is stuck on "setup cartridge" screen.

PLEASE HELP!

[Kumar0307]

Hi @yelleybean

Welcome to the HP Support Community. 

• The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
• I'm afraid there is no option to bypass the setup ink cartridges in this model printer.

Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

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Have a great day! 

[Rocky1956]

My printer is several years old.  First it lost its wireless connection to my computer.  When I turned it off and back on it now has an Error "Use setup cartridges that came with  your printer". I actually still had them and reinstalled them put am getting the same error

[TEJ1602]

@Rocky1956, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted for further assistance.