I'm printing duplex but its cutting off the bottom of the 2nd page.

[KAZ144]

Hi, I am trying to print duplex and its cutting off about the bottom of the 2nd page. Its as if its not taking the paper far enough in and so its running our of paper on the 2nd page & prints up to the edge of the page but its starts to print the page further down the page not where it should (only by a couple of cms). I've completed all trouble shooting options and checked all settings, checked no jams or anything and also uninstalled & reinstalled the printer. Nothing has solved it,

Any help would be great before it gets sent back.

[Dragon-Fur]

@KAZ144 

"Sent back" sounds like you just purchased the printer.

Anytime I read that someone has already tried "everything", completed "all the troubleshooting", and cannot print a simple duplex (2-sided) document on a printer of this caliber, I wonder what we can offer.

"Everything" and "all" includes a lot of troubleshooting, editing, settings, and adjustments.

We do not know much about your situation, including:

The Operating System / version or device you are using to control the printer

Which software you are using to view and submit the job to the printer

How the printer is connected to your network

Whether you installed the full driver printer software (On a Mac / PC, this is a "big deal" / important)

Which paper you are using, for example, the size of that paper and type (regular, Brochure, thick...)

Whether the printer is aware of the loaded paper

Whether the software you are using to submit the job is correctly configured

Whether the issue is affecting all document types or perhaps one type of document format

Document format?  Word, PDF?

Whether you have had success printing other items, for example, documents, scans

That said, there is no reason to think you've missed anything -

How can we help?

I have an OfficeJet Pro 9025.

I do not live where A4 is the standard paper size.

References / Resources

Product Specifications for the HP OfficeJet Pro 9022 All-in-One Printer (1MR71B)

Data sheet - HP OfficeJet Pro 9022 All-in-OnePrinter 

Highlights

3-year HP warranty at no extra cost

Print, copy, scan, fax

Up to 24 ppm black, up to 20 ppm colour

Automatically scan both sides of page at the same time

Create editable, searchable documents with Smart Tasks

2 x 250-sheet input tray, 100-sheet output tray

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP OfficeJet 9010/OfficeJet Pro 9020 All-in-One Printer series firmware update 

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
2. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
3. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
4. Full driver provides print and scan functions supported by your printer.

========================================================================

Optionally

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• HP Smart requires that you sign into the application using your HP Account credentials.
• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
  • Older versions of the HP Smart app no longer support the login feature.
  • Update the application to the latest version to access / use HP Smart

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9022 All-in-One Printer 

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