I need a full hard reset for a HP Deskjet 2620

[GOSUB-C64]

Hi I am working on my friends printer which I asked her to bring to me so I can attach it to my pc to troubleshoot the problem that she said she was experiencing. She said that after a paper jam it just wouldn't work at all.

Now that I have it attached to my win 10 PC, I can see that all the lights (info light, paper light, colour ink light and power lights) are flashing in unison.
I've tried the usual ... hold the power button for 2 secs then hold the cancel(x) button for 2 secs then let them go 2 secs later but nothing happened other than the lights went off then all returned to their flashing state.
I think I would need the method to fully reset the device to its factory settings unless anyone else here has a better solution - I'm all ears...
ps.. theres no paper in the printer at all - i've checked 🙂

[Kumar0307]

@GOSUB-C64, Welcome to the HP Support Community!

I understand you are not able to use the printer.

To resolve this issue, refer to this document - Blinking lights

Check if the printer carriage is moving freely.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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