I need to do a hard reset to my HP Officejet 8620

[monikajolene]

I have forgotten my admin password.  I have already tried the first solution and it did not work.  Can you please pm me the next step to fix this issue.  

Thank you,

monikajolene

[Chin999]

Hi,

Please follow the steps mentioned below and see if this helps you

Go to Setup Menu>Tools>Restore Factory Defaults.

Thanks

[monikajolene]

No it doesn’t help because it is asking for my username and password. My daughter performed the initial setup of this printer and she has somehow forgotten both, as I have mentioned above. I need to bypass this step in order to proceed with the factory default reset.

[Chin999]

Hi,

Try the following steps,

Setup>Network Setup>Restore Network Defaults.

Also does it asks for user name and password when you press Setup.

Thanks

[soZi · Accepted solution]

Hi

Please flow the down step

1. Power on the printer
2. Printer in reedy mood (no error in printer display)
3. Press back button 4time >support menu >resets menu> semi-full-reset

I am an HP Employee

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Thanks and Regards,

soZi

[monikajolene]

Awesome it effen wkd! 

[mattsplat]

When I am on the home screen after powering up there is no "back 4 times" -- So I am unable to perform these instructions: "

1. Press back button 4time >support menu >resets menu> semi-full-reset"

Am I misunderstanding these instructions?

Thanks

[eeeek234]

The back button is invisible (aka not lit up). If you press in the spot where the back button was previously lit up, and you press it 4 times (mine only made the clicky sound once), then it will pull up the hidden menu. Then you can semi-full-reset. Mine then asked me to install a thingy that I didn't have so I skipped that menu and it seems to be printing now. If I can get the Network setup and the settings restored then this post (above) will be the only useful one I've found so far! (it worked!)