I plug in my printer and it stops loading and gets stuck on the first dot

[Wetzy]

My HP ENVY Photo 7855 All-In-One Printer won't power up properly.  Gets stuck on the first dot.

[Garp_senchau]

@Wetzy, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP ENVY Photo 7855 All-In-One Printer is not powering up properly and is getting stuck on the first dot, here are a few troubleshooting steps you can follow:

Power Reset:

• Disconnect the power cord from the printer while it is turned on.
• Unplug the power cord from the power source.
• Wait for about 60 seconds.
• Reconnect the power cord to the power source and then to the printer.
• Try powering on the printer again.

Check Power Source:

• Ensure that the power outlet is working properly by plugging in another electronic device.
• Make sure that you are using the power cord that came with your printer.

Remove Any Additional Hardware:

• Disconnect any additional hardware or accessories connected to the printer such as a USB drive, Ethernet cable, or fax cable.
• Power on the printer with only the power cord connected.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,