I put in a new color cartridge and the "cyan" will not print--other colors do fine.

[Daddio2]

With my new color (#62) cartridge for a 4 or 5 year old officejet 5740 printer the "cyan" color will not print.  Other colors do fine.  I've run the "clean cartridge" through level 3 -- no change.  Print Quality Diagnostic shows everything is fine except the cyan block is empty.  Do I have a problem with the printer or do I have a faulty cartridge.  The cartridge is new from H-P.

[sandytechy20 · Accepted solution]

@Daddio2

Welcome to the HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Daddio2]

Hello -- thank you for your support.  I ordered a new cartridge (economy size) and put that it and everything works fine.  Now I've got an almost new color cartridge  (XL size) that's out of cyan and has plenty of the other colors.  Do you think HP will replace it?

[asmita6658]

@Daddio2

I'd suggest you Contact HP in your region regarding the ink replacement.

Thanks!