I replace color cartridge and printer says it needs black ink, but it has plenty of black ink

[dannyman]

Hello,

I was printing, and the color ink ran out, but there is plenty of black ink. I put in a new color ink cartridge. The printer says it needs more black ink. I tried turning the printer on and off. It says more black ink. I put the old color cartridge back in, and it prints an alignment page that has no colors on it. I put the new color cartridge in, and it says it needs black ink.

The monochromatic LCD says it needs it needs a solid circle. The black ink cartridges have a solid circle. The color ink cartridges have a hollow circle.

[A4Apollo]

Hey there! @dannyman, Thanks for stopping by the HP Support Forums!

I understand you have ink cartridge issues with your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you put the old ink cartridge back to your printer?

As you mentioned after replacing the black ink cartridge on your printer you are getting error needs more black ink.

Reset the printer

Please try few steps recommended below.

Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If these steps resolved the issue, you do not need to continue troubleshooting.

Refer this article to further troubleshoot ink cartridge issues with your printer.

If the issue still persists after trying out the steps, please contact HP support and get a replacement ink cartridge.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

I'll keep an eye out for your response!

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[dannyman · Accepted solution]

Thank you Mr Robot. I tried turning the printer off and back on, but it is still broken. When I follow the support link to exchange the ink cartridge, I get taken back here.

I checked Consumer Reports and ordered a Brother MFC-J680DW off of Amazon.

[A4Apollo]

@dannyman, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Let me know if you need the contact number for support, So I can share the details in a private message.

Also, please let me know the country you are contacting us from, So i can get you the correct support number.

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!