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HP Recommended
Photosmart 6520
Microsoft Windows 10 (64-bit)

There are no error messages.  Documents just stuck in spooler after printing.  If there isn't a patch, is there a registry setting that needs to be changed?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @rfroens,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.
 

I understand that you need to manually clear the print queue after printing from your HP Photosmart 6520 e-All-in-One Printer.

 

This issue could occur if the print queue is not refreshing.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Print Jobs Stuck in Print Queue (Windows)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

2 REPLIES 2
HP Recommended

Hi @rfroens,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.
 

I understand that you need to manually clear the print queue after printing from your HP Photosmart 6520 e-All-in-One Printer.

 

This issue could occur if the print queue is not refreshing.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Print Jobs Stuck in Print Queue (Windows)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
HP Recommended

I ran all the scenarios from

Print Jobs Stuck in Print Queue (Windows) and it finally seemed to fix the problem.  

Thank you

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