I upgraded to Windows 11 and now my printers prints gibberish and spews out paper.

[midwestwriter]

I upgraded to Widows 11 and cannot use printer. It prints gibberish and spews 0ut paper until I hit cancel. I have tried following directions on HP chat but to no avail. Nothing seems to solve the problem.

[Sneha_01]

Hi @midwestwriter,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is printing gibberish and spewing out paper after upgrading to Windows 11, it’s likely due to a driver compatibility issue or a problem with printer settings. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Check for Updated Printer Drivers

Visit HP’s Website:

• Go to the HP Support website.
• Enter your printer model and search for drivers and software.

Download and Install Drivers:

• Download the latest drivers compatible with Windows 11.
• Install the drivers following the on-screen instructions.

Windows Update:

• Sometimes, Windows Update includes printer driver updates.
• Go to Settings > Update & Security > Windows Update and check for updates.

2. Reinstall the Printer

Remove Printer:

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click Remove device.

Restart Computer: Restart your computer to clear any residual issues.

Add Printer Again:

• Go back to Printers & scanners.
• Click Add a printer or scanner and follow the prompts to reinstall the printer.

3. Check Printer Settings

Printer Configuration:

• Open Control Panel > Devices and Printers.
• Right-click your printer and select Printer properties.
• Check the Advanced tab to ensure the correct driver is selected.

Print Test Page:

• From the printer properties window, click Print Test Page to see if the issue persists.

4. Clear Print Queue

Access Print Queue:

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click Open queue.

Cancel All Documents:

• If there are any stuck print jobs, cancel them by clicking Cancel all documents.

5. Check for Windows 11 Compatibility

Printer Compatibility:

• Ensure that your printer model is compatible with Windows 11.
• Check HP’s website or the printer’s manual for compatibility information.

Firmware Update:

• Sometimes, printer firmware updates are necessary for compatibility with new operating systems.
• Visit the HP Support website to check for any available firmware updates.

6. Run Printer Troubleshooter

Open Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Select Printer and click Run the troubleshooter.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support