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‎12-06-2023 05:00 PM - last edited on ‎12-06-2023 05:03 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer

After having a "Supply System Problem" with my 6 month old printer, I have spent countless hours now on your customer service phone line (case #[Personal Information Removed]) over the last 3-4 weeks and have NO resolution.  Each time it is "escalated" to a supervisor who says they will call me back the next day and never does.  I have not been able to print for 3.5 weeks.  I'm a teacher, and this is my classroom printer, so it has been EXTREMELY inconvenient.  I am looking into contacting my local TV station to see if they will handle the issue.  I was a devoted HP customer, and I may never buy one of your products again. I would not recommend an HP printer to anyone, especially after hearing about your class action lawsuit.

Category:
1 REPLY 1

‎12-07-2023 10:02 AM

HP Recommended

Hi @Hallinan,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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