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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I want to restore a shortcut to the printer screen.

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05-03-2017 10:42 AM
The screen on my printer used to have an icon to copy a document.
Now, there's a message across the bottom of the screen that says "Drag icon here to delete shortcut."
I think someone accidentally deleted the "Copy Document" shortcut.
What do I need to do to restore the missing icon?
Thanks,
Granddude
Solved! Go to Solution.
Accepted Solutions
05-04-2017 05:48 PM
Hi @granddude
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you want to know how to create shortcuts on the printer front panel.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
Follow below steps to create and delete a shortcut.
- Touch one of the blue function tabs, such as Fax, Photo, or Copy, and then select the icon you want for a shortcut.
- Touch and hold the icon until a green menu bar displays at the bottom of the screen.
- Drag the icon to the green bar, and then release it.
A new shortcut icon displays on the home screen.
To delete shortcuts, touch and hold the shortcut icon on the home screen, drag the icon to the red bar, and then release it.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
05-04-2017 05:48 PM
Hi @granddude
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you want to know how to create shortcuts on the printer front panel.
Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.
Follow below steps to create and delete a shortcut.
- Touch one of the blue function tabs, such as Fax, Photo, or Copy, and then select the icon you want for a shortcut.
- Touch and hold the icon until a green menu bar displays at the bottom of the screen.
- Drag the icon to the green bar, and then release it.
A new shortcut icon displays on the home screen.
To delete shortcuts, touch and hold the shortcut icon on the home screen, drag the icon to the red bar, and then release it.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
06-07-2017 02:52 PM
Your response informed me that I didn't do a good job of explaining my problem.
What I'm missing is the Function Tabs.
I tried accessing theem by swiping down the tab at the top of the screen. When I do that I get a black and white screen with icons across the top and a three box bar that has Jobs Schedule and Info.
11-08-2018 11:06 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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