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‎12-27-2022 01:08 PM

HP Recommended

I received a large 62 cartridge to replace 67  cartridge. It fit but will not print showing error message 1.

Category:
2 REPLIES 2

‎12-30-2022 08:32 AM

HP Recommended

Hi @Morty2380,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Kindly share the exact error message you are getting.

 

Meanwhile, you may perform the steps from this document here. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎01-04-2023 07:03 AM

HP Recommended

Hi @Morty2380,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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