IOREF: 99999 AlertID: 8048

[FrankSmith1]

Receiving Error

IOREF: 99999 AlertID: 804

[Raj_05]

Hi @FrankSmith1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "IOREF: 99999 AlertID: 804" on your HP ENVY Inspire 7958e All-In-One Printer usually indicates a hardware issue or a problem with the printer's internal components. Here are some steps you can take to troubleshoot.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.
• Check Connections: Ensure that all cables and connections, including the power cable, USB or network cable (if applicable), and any other cables, are securely connected to the printer and the power source.
• Update Firmware: Make sure your printer has the latest firmware installed. You can usually update the firmware through the printer's settings menu or by downloading the latest firmware from the HP support website and installing it manually.
• Reset the Printer: Try resetting the printer to its default settings. This can often resolve software-related issues. Refer to your printer's manual or HP's support website for instructions on how to perform a factory reset.
• Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions inside the printer. If you find any, carefully remove the jammed paper and close the cover securely.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support