IT pressed buttons near (?) on HP 8720 and printer does not work.

[helotesdon]

Had an IT check printer and he evidently did something that sent printer into oblivion. Looked like he pressed areas above and below (?) on display. Printer no longer works.

[Raj1788]

@helotesdon

Do you see any error on the printer or computer while trying to print?

Is the display blank is there any light?

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Keep me posted.

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

[helotesdon]

Did reset several times and only WiFi was blinking. I have not replaced cyan cartridge.

[Raj1788]

@helotesdon

This is a hardware issue with the display.

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp/

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!