Immediately after a paper jam, printer acts like its printing but no print at all on pages.

[Medium7]

HP Envy printer - uses HP 61XL ink 

[Jerry_57]

Hi @Medium7,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Envy printer is not printing after clearing a paper jam, but the printer acts like it is printing; it may indicate a few potential issues related to the ink cartridges or the printhead. Here are the steps to troubleshoot and resolve the issue:

 

Check the Ink Cartridges

Remove the Cartridges:
 

• Open the cartridge access door and wait for the carriage to stop moving.
   
• Press down on the cartridge to release it, then remove the cartridge from its slot.

Inspect the Cartridges:
 

• Ensure that all packaging materials, including the protective plastic tape, have been removed from the cartridge's contacts.

Clean the Contacts:
 

• Use a lint-free cloth dampened with distilled water to gently clean the electrical contacts on the cartridge.

Reinsert the Cartridges:
 

• Reinstall the cartridges by sliding them into their corresponding slots until they click into place.
   
• Close the cartridge access door.

Perform a Printhead Cleaning
 

1. Access Printer Tools:
   
   
   • From the printer's control panel, go to the Setup or Tools menu.
      
   • Select the "Clean Cartridges" or "Printhead Cleaning" option. This will help clear any blockages.

Perform a Printer Reset
 

1. Power Cycle the Printer:
   
   • Turn off the printer using the Power button.
      
   • Unplug the power cord from the printer and the wall outlet.
      
   • Wait for at least 60 seconds before plugging the cord back in.
      
   • Turn on the printer and try to print again.
     
     
     I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support