Impossible d'imprimer HP ENVY 4525

[Romun]

Bonjour,
J'ai une imprimante HP ENVY 4525 hors garantie.

Hier j'ai eu un bourrage papier.

Je l'ai résolu et depuis impossible d'imprimer depuis l'ordinateur portable.

J'ai un message sur l'imprimante :

"Porte ouverte

Le cache d'accès aux cartouches est ouvert. Pour continuer, fermez ce cache."

J'ai enlevé les cartouches je les ai remises aucun changement.

NB : J'arrive à photocopier sans problème.

Pouvez-vous m'aider ?

Merci beaucoup.

[BiancaS]

Hi there! Thank you for visiting our English HP Support Community! 🙂

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Kind regards,

BiancaS.

[Romun]

OK this is the translation, sorry if it is not perfect, i'm french!

Hello,
I have an HP ENVY 4525 printer out of warranty.

Yesterday I had a paper jam.

I solved it and since unable to print from the laptop.

I have a message on the factory:

"Open door

The cartridge access cover is open. To continue, close this cache. "

I removed the cartridges I put them back no change.

NB: I manage to photocopy without problem.

Can you help me?

Thank you so much.

[Jay_G24]

Hi @Romun,

I'd like to help!

Try the below suggestions-

Step one: Close the cartridge door completely

If the cartridge door is not completely closed, the error message displays.

1. Open, and then close the cartridge door of the product. Make sure that the door rests securely against the body of the product.

   Figure : Examples of closing the cartridge door (your product might vary)

   

   NOTE: 

   To see how to close the cartridge door of your specific model, see the cartridge section of your product's User Guide.

2. Check the product control panel to see if the error message still displays.

• If these steps resolved the issue, there is no need to continue troubleshooting.

• If the issue persists, see the next step.

Step two: Check the cartridge door for obstructions

1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

   NOTE: 

   Bits of paper, packing materials, and tape might prevent the door from closing completely.

2. Remove any obstructions.

3. Check the product control panel to see if the error message still displays.

• If these steps resolved the issue, there is no need to continue troubleshooting.

• If the issue persists, see the next step.

Step three: Reset the product

1. Press the Power button () to turn on the product.

2. Disconnect the USB cable from the back of the product.

3. Disconnect the power cord from the electrical outlet.

4. Disconnect the power cord from the product.

5. Wait 30 seconds.

6. Reconnect the power cord to the electrical outlet.

7. Reconnect the power cord to the product.

8. Press the Power button () to turn on the product.

9. Reconnect the USB cable to the product.

10. Check the product control panel to see if the error message still displays.

• If these steps resolved the issue, there is no need to continue troubleshooting.

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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