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‎09-06-2020 09:21 PM

HP Recommended
Product: Deskjet 3775
Operating System: Microsoft Windows 10 (64-bit)

Hola buenas, 

Cambie el cartucho 664 color por uno original, luego de eso solo pude imprimir una vez y la impresora no reconocio ninguno de los dos cartuchos (el de color negro estaba a mas de la mitad y funcionando normalmente), no pude solucionar el tema en toda una tarde, reinicie la impresora, limpie los cartuchos. y luego se me desconecto del wifi, y no pude volver a conectarla. asi que tengo 2 problemas ahora

gracias de antemano 

1 REPLY 1

‎09-07-2020 06:26 AM

HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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