Impresora HP Envy 5010 no imprime el negro

[Olga-73]

Hace un par de meses que no la uso. Tiene tinta suficiente en color y en negro, pero cuando imprimo, solo imprime los colores, pero no imprime nada en negro. He probado a imprimir en color y en blanco y negro, pero no hay manera. Me podríais ayudar? 

[MatheusH · Accepted solution]

Hey @Olga-73  !

Hope your doing fine! 🙂

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

[Olga-73]

I haven't used it in a couple of months. It has enough ink in color and black, but when I print, it only prints the colors, but it doesn't print print anything in black. I have tried to print in color and black and white, but there is no way. Could you help me? 

[KrazyToad]

@Olga-73

Welcome to HP Community

I have gone through your Post and would like to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05538986 and let me know how it goes

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.