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Message 1 of 2
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Flag Post

Imprimante hp envy 6030

HP Recommended

Bonjour à tous,

sos svp si vous pouvez m'aider.

Mon imprimante indique un E clignotant blanc sur le panneau de commande et celui-ci ne répond plus du tout au tactile.

Lorsque je regarde dans l'application hp il est indiqué blocage chariot cartouches.

J'ai changé les cartouches -les bonnes-

J'ai regardé si papier coincé avec lampe

J'ai éteint rallumé débranché réinitialiser je pense et retirer le cordon usb

Je ne suis pas une pro en informatique, l'imprimante est quasi-neuve, quel dommage.

Merci de votre attention.

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Message 2 of 2
Flag Post
HP Recommended

Hi toudy12

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

 

Thank you for your understanding.

Regards,

I work on behalf of HP.
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