Improper shutdown will not restart

[Firemutt]

Unit displays "Improper Shutdown" msg then powers off. Have tried disconnecting cord and restarting, same result. How do I do a hard reset?

[Gaya1239]

Hi @Firemutt,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "Improper Shutdown" issue with your HP Officejet Pro 8610 e-All-in-One Printer, follow these steps to perform a hard reset:

Hard Reset Procedure:

Turn off the printer:

• If the printer is still on, press the Power button to turn it off. If it won’t turn off, unplug it from the power source.

Unplug the power cord:

• Disconnect the power cord from both the printer and the wall outlet.
• Also, unplug any other cables (e.g., USB or Ethernet) connected to the printer.

Wait 2-3 minutes:

• This allows the printer to fully discharge any residual electrical charge.

Press and hold the power button:

• While the printer is unplugged, press and hold the Power button for 30 seconds. This will clear any static or remaining charge in the printer's internal circuits.

Reconnect the power cord:

• Plug the power cord directly into a wall outlet (bypass any power strips or surge protectors) and reconnect it to the printer.

Turn the printer back on:

• Press the Power button to turn the printer on. Wait for it to initialize.

If the issue persists:

Perform a Semi-Full Reset:

• To access the reset menu, follow these steps:
  1. Power off the printer.
  2. Press and hold the Wireless button and the Cancel button on the control panel.
  3. While holding these buttons, press the Power button to turn the printer back on.
  4. Release the buttons when the reset menu appears on the screen.

Check the firmware:  Update the firmware on an HP printer

• Ensure the printer's firmware is up to date. If the printer powers on briefly, try updating it via the settings menu or HP Smart app.

Refer to this document:  HP Officejet Pro 8610 e-All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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