Incompatable Cartridge

[VerySaddened]

Bought Printer and laptop in Singapore. moved to UK. Inserted color cartridges and get incompatable cartridge error.

Raised a customer support request and was told that as the printer is out of warranty there can be no support.

Hmmm

I need a regionalisation reset to use color cartridges bought in the UK but this means that the 5 black cartidges I have from Singapore will then be useless.

This Regionalization issue was never made known to me at the time of purchase and I feel that this is a real rip off by HP (cheap ink cartridges in Asia ???)

Currently left with having bought expensive color cartridges which will not work in my printer because HP will not do a regionalization reset.

Best option please?

(maybe buy a new printer.. but for sure it will not be an HP)

[Jeet_singh · Accepted solution]

Hi @VerySaddened,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having Incompatible ink cartridge error on your HP Envy 110. Don't worry I'll try my best to help you with this,

After reviewing your post, I understand this is because you purchased the printer in Singapore and now you want to use this in U.K, You are right there needs to be a Regionalization which needs to be performed. I would personally suggest you contact our HP phone support so that they can walk you through the steps and help you do the needful. Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[VerySaddened]

Thanks for the response however I bought a new printer. This time I focused on the cost of ink as the main driver with quality and performance being runers up.

Result I bought a Canon 5650 (yes I know it is not the most modern) but a compatible replacement of the ink (all 5 colors) is under 8 pounds. This allows for cheap printing. The ink for the next up in the Canon lineup  (MG 5750 ) is 20 pounds for all 5 colors.

HP Envy 110 cartridges.

Original HP 300 XL are 70 pounds for 1 black and 1 color.

Compatible cartridges are 33 pounds for 1 black and 1 color.

Comparison

The number of pages for all cartridges HP and Canon compatible are within the same ballpark.

So Canon at 8 pounds for 5 cartridges wins hands down. Even if you buy Canon branded inks they are only 21 pounds. so much cheaper than HP.

Again thanks for your response

[Jeet_singh]

Hi @VerySaddened,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Regards,