Incompatible Cartirdges

[Sam_Mountain88]

Hi All, 

I have an issue with my ink cartirdges, the printer is telling me that the indicated cartridges are not intended for use in this printer. However they are the genuine Ink cartridges which have been installed in the printer for over 2 months. I am part of the HP Ink where I pay monthly and HP send me out cartridges automatically. 

I have attempted to reset the printer, take the cartiridges out and reinstall them etc. Nothing has worked 😞 any ideas??? 

Thanks 

Sam 

[Jeet_singh]

@Sam_Mountain88,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

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I hope this helps resolve this issue completely,

Regards,