Incompatible Cartridge error that will not clear.

[sheltonp]

HP ENVY 4500. I am using HP ink cartridges. I had a paper jam and in clearing it, unsettled a cartridge which triggered the alignment page to print. I hit ok before putting the page in the scanner and now it displays INCOMPATIBLE CARTRIDGE The indicated cartridge is not for use with this printer. I have unplugged it, plugged into the wall, held the power button for 15 seconds. The display stays the same and will not print or scan.

[TEJ1602]

@sheltonp, Welcome to HP Support Community!

Follow the steps below-

Initialize the printer in single-cartridge mode.

1. Open the door to access the ink cartridges.

2. Wait until the carriage is idle and silent before you continue.

3. Insert the black ink cartridge into its slot.

4. Acknowledge any message you see about single-cartridge mode, and then continue with printer initialization.

   • If the error persists, continue with these steps.

   • If the printer initializes, skip to Update the printer firmware.

5. Remove the black ink cartridge.

6. Insert the tri-color ink cartridge into its slot.

7. Acknowledge any message you see about single-cartridge mode, and then continue with printer initialization.

   • If the error persists, skip to Contact HP.

   • If the printer initializes, continue to the next step.

Update the printer firmware

Go to Updating or Upgrading Printer Firmware for steps to update the printer firmware.

Keep me posted for further assistance.

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