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‎04-22-2020 09:25 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I just replaced my 3rd party cartridge that were working in my HP Office Jet 8710 printer  until HP put firmware in their updates to block 3rd party cartridges. I have now purchased a  black genuine hp cartridge/s and I am still getting the following error message ..........Incompatible Cartridges. This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink system and install original HP (or compatible) cartridges

1 REPLY 1

‎04-26-2020 05:40 PM

HP Recommended

@terohe

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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