Incompatible Cartridges

[k35]

My printer (HP Deskjet2722e) doesn't print. On my HP+ account, it says 'Non-HP Instant Ink cartridge installed'. I only use cartridges that have been sent from instant ink, the previous cartridges worked perfectly but since changing the cartridge the printer doesn't work. I have tried unplugging the printer from the wall and power cable for 60 seconds and removing any dust as suggested. Any other suggestions? 

[Kumar0307]

@k35, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing due to this error. Make sure both the ink cartridges installed are Instant Ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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