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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-19-2023 02:28 PM - edited ‎10-19-2023 04:33 PM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer

I'm an 80 yr-old lady trying to insert a new black printer cartridge, the same one I always use, and am getting a message that the cartridge is incompatible - it isn't! I tried disconnecting the printer and restarting it but that didn't fix it. I need help, please!

 

Resolved!! I got another cartridge and it installed perfectly.  My guess is that I had a bad cartridge so tomorrow I'll try to return it. 

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1 person had the same question
2 REPLIES 2

‎10-19-2023 03:02 PM

HP Recommended

I have the same issue all of a sudden, too, after many years with no problems. What's going on ? I can't make it work. I hope someone comes along and gives us some useful advice. 

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‎10-19-2023 08:19 PM

HP Recommended

In short, HP was sued for forcing consumers to purchase their cartridges, they lost the case, then reverted back to the ethical way of doing business that allowed consumers to purchase cartridges outside of HP.

 

I guess they didn't care about the court order or the morality of the situation and decided to force us again to spend $400 every time we need to reload the printer with ink. So their latest firmware update is requiring HP ink.

 

Sorry, man. I'm done buying HP - hope you are, as well.

 

https://www.theverge.com/2023/3/11/23635168/hp-printer-update-brick-third-party-ink-dynamic-security

https://www.pcmag.com/news/hp-updates-its-printers-to-only-work-with-official-ink-cartridges

 

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