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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-25-2019 07:31 PM - edited ‎08-25-2019 07:39 PM

HP Recommended
Product: HP Officejet 4630 all in 1 printer
Operating System: Microsoft Windows 7 (64-bit)

I have tried every solution suggested cleaning the portals as well and restarting the printer. nothing seems to work how much would it cost to have a technician fix the issue? any other suggestions to help please the printer is 4 years old and is out of warranty.

1 person had the same question
5 REPLIES 5

‎08-28-2019 02:53 AM

HP Recommended

Hi @robertnavy5

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps, this looks like an issue with the ink cartridge. Please reach out to the HP Support in your region regarding the ink replacement. 

 

To know more about the warranty on the ink, please refer to this document - HP Printers - Ink Cartridge and Printhead Limited Warranty
 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎08-28-2019 05:40 AM

HP Recommended

I have put brand new black ink cartridges in as well and same result. So i do not believe it is an ink cartdrige problem.

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‎08-28-2019 06:19 AM

HP Recommended

@robertnavy5

 

This could be a printhead failure. The printheads are non-removable on this printer. So, the printer needs to be serviced to resolve the issue. 

 

Thanks! 

Asmita
I am an HP Employee

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‎08-28-2019 06:55 AM

HP Recommended

How much would that cost?

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‎08-28-2019 07:06 AM

HP Recommended

@robertnavy5

 

Please contact the HP Support in your region, they should be able to help you with the service options. I have sent you a private message with the contact details. 

 

Thanks!

Asmita
I am an HP Employee

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