Incompatible Ink Cartridges

[Jessica0703]

I have just put new GENUINE hp ink cartridges into my printer and it has come up with incompatible ink cartridges? I checked with the old cartridges by putting them back in, and it's coming up with the same issue so it's definitely not the cartridge. Nothing else has changed between now and five minutes ago when it was working perfectly. Any ideas what's going on? It's a work printer and I need to get on, any help would be much appreciated. Thank you

[KrazyToad]

@Jessica0703

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Keep me posted
 

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