Incompatible Ink cartridge

[Notsoprintersav]

Brought ink cartridge says combatible but saying incombatible cartridge on screen and won't do anything . Booklet that come with new cartridge says how to get around that on computer but can't on Android phone threw up Smart app .. is it possible to over ride issue and continue to print with new cartridge

[sandytechy20]

@Notsoprintersav

Welcome to HP support community.

Clean the electrical contacts

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the scanner lid.

4. Open the cartridge access door. The carriage moves to the cartridge access area.

   Figure : Open the cartridge access door

   

5. Disconnect the power cord from the rear of the printer.

6. Disconnect the USB cable, if the printer is connected to your computer with a USB connection.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.

7. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.

8. Pull up on the cartridge to remove it from the slot.

   Figure : Remove the cartridge

9. 1. 

      Lift the lid

   2. Gently push the lid back

   3. Pull up on the cartridge

      CAUTION: 

   Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.

10. Hold the cartridge by its sides.

    Figure : Hold the cartridge by its sides

    

11. Inspect the ink cartridge contacts for ink and debris buildup.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    

12. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

13. Clean only the copper-colored contacts on the cartridge, and then allow the cartridge to dry for about 10 minutes.

    Figure : Clean the contacts

14. 1. 

       Copper-colored contacts

    2. Ink nozzles (do not clean)

15. Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

16. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer in the cartridge slots.

    Figure : The electrical contacts in the cartridge slots

    

17. Allow the carriage contacts to dry for about 10 minutes.

18. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, and then slide the cartridge into the empty slot.

19. Close the lid on the cartridge slot to secure the cartridge into place.

    NOTE: 

    Insert the color cartridge in the slot on the left. Insert the black cartridge in the slot on the right.

    Figure : Insert the cartridge

20. 1. 

       Insert the cartridge

    2. Close the lid

    3. The color cartridge is on the left, and the black cartridge is on the right

21. Repeat the previous steps to install the other cartridge, if necessary.

22. Close the cartridge access door.

    Figure : Close the cartridge access door

    

23. Close the scanner lid.

24. Reconnect the power cord to the rear of the printer.

25. Reconnect the USB cable, if the printer is connected to your computer with a USB connection.

26. Press the Power button to turn on the printer.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.