Incompatible Print Settings

[MeeeeG]

Hi there

Im currently having problems changing my printing preferences to ‘HP Photo’ > ‘Black & White’. I have been printing this setting for a while now for my vinyl label stickers and all of a sudden there are locks of my printer settings and it is coming up with the below error. How do I fix this? I need it to be black & white and not colour or greyscale as the labels come out grey rather then black (even though the label on the computer is black). I also need it on Photo paper as the paper I use photo (sticker) paper.

I have removed the printer and installed it back but nothing seems to work. Is anyone able to assist please?

 

[A_Gayathri]

Hi @MeeeeG,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 5640 E-All-In-One Printer printing preferences issue. Not to worry I will help you to get a resolution to resolve the issue.

-Click here and follow the steps 
-Click here and follow the steps 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!