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‎05-06-2020 04:41 PM

HP Recommended
Product: HP Officejet 6600
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

Previously, I was getting faulty printhead errors that the latest firmware update fixed, temporarily.  Now i'm getting an Incompatible Printhead error.  I've tried all the "fixes" from this community (re setting the printer, changing all the ink cartridges, etc.) and nothing is working.  Some other posts were mentioning that there's a power source issue.  Does anyone have a solution for this issue?  Thank you in advance.

 

1 REPLY 1

‎05-13-2020 01:45 PM

HP Recommended

@MObstbaum

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/in-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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