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‎02-10-2020 03:22 PM

HP Recommended
Product: HP 3050 J610
Operating System: macOS 10.13 High Sierra

I purchased a used HP 3050 and am getting an "Inompatible Tri-Color Cartridge" error.  I replaced the cartridge with the proper 61 cartridge but still get the error. I have tried cleaning the contacts on the printer and cartridge.  I have done the hard reset.   I cannot get past this and will not be investing in more new cartridges.  I've seen many threads on this issue but have yet to see a solution.  

1 REPLY 1

‎02-13-2020 10:47 AM

HP Recommended

@billb94070, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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