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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Incompatible cartridge error message when installing new ink...

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12-11-2019 10:20 PM
Looks like I am not the only one that is having an error message when installing new ink cartridges in my HP Officejet Pro 8600. I have reset my printer to the factory setting and loaded software and firmeware with no change in the error code. Where can I find a regionalization code to get the printer to accept by HP ink cartiridges that should work.
Solved! Go to Solution.
Accepted Solutions
12-17-2019 07:14 PM
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
12-14-2019 01:48 PM
Welcome to HP support community.
Did you shift the printer to different region?
Meanwhile:
Clean the ink cartridge contacts
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Turn the printer on.
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Open the door to access to the ink cartridges.
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Wait until the carriage stops moving before you continue.
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Push in on the front of the ink cartridge indicated in the error message, and then remove it.
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Wipe the electrical contact on the ink cartridge with a lint-free cloth.
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Insert the ink cartridge into its color-coded slot until it snaps into place.
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Repeat these steps for any other ink cartridges indicated in the error message.
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Close the ink cartridge access door.
You can refer this HP document for more assistance:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
12-15-2019 04:23 PM - edited 12-15-2019 04:35 PM
I have not shifted the printer to a different region. It looks like my depleted cartridges were z20. Where I purchased them I do not know but they ran just fine. I am sure that this is the problem. I am and always have been in the USA so I don't understand the mix up. Is there a regionalization code that can clear this error? The cartridges that were just installed with the error are from HP z10.
12-17-2019 07:14 PM
This seems to be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
01-06-2020 03:03 PM
For years now I have been using 951XL cartridges in my Officejet Pro 8600 printer - now I have an Incompatible ink cartridge error message.
I cannot leave the message to do anything with the printer ea. check for updates.