Incompatible cartridge error on HP Envy 4527

[Razor3]

My HP Envy 4527 printer has started giving errors that the colour cartridge is incompatible even though it is a genuine cartridge that has been installed in the very same printer for several months and has in that time worked fine. It was sent to me by HP as part of their "instant Ink" program. It has not been in any other printer. I have taken the cartridge in and out (as advised on the help pages) I have turned the printer on and off, I have cleaned the cartridge electrical connectors but it still refuses to accept the cartridge.  Meanwhile HP continue to charge me for instant ink when I cannot use the printer. (it won't just print in back and white). The fault is wither with the printer or the cartridge. If I assume its the cartridge then because I am not using any ink HP won't send me another colour cartridge. I understand HPs desire to protect the ink side of the business but the technology has to work better than this.

[A4Apollo]

Hey there! @Razor3, Thanks for stopping by the HP Support Forums!

I understand when you install instant ink cartridges on your printer you are getting incompatible ink cartridge on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

As you mentioned when you install instant ink cartridges on your printer you are getting incompatible ink cartridge on your printer.

Try the steps recommended below.

Restarting the printer can sometimes resolve an ink cartridge error.

1.Turn the printer on, if it is not already on. 

2.Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4.Unplug the power cord from the wall outlet.

5.Wait at least 60 seconds.

6.Plug the power cord back into the wall outlet.

   note:

HP recommends connecting the printer power cord directly to the wall outlet.

7.Reconnect the power cord to the rear of the printer.

8.Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 

9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please share few details in a private message, so I can check the account details and initiate an order to ship you replacement ink cartridges.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or color ink cartridges?

Also, Refer this article to further troubleshoot ink cartridge issues with your printer.

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[KrazyToad]

@Razor3

It looks like you were interacting with Mr Robot, but he is out for the day & I'll be glad to help you out.

I'm KrazyToad & I'm at your service.I reviewed your concern and the entire conversation, did some research and here's what I recommend.

Since you have already tried all the required troubleshooting steps and the issue persists, I will go ahead and ship you out replacement color cartridges and they will be delivered in the next 2 -3 Business days.

Thank you. 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Razor3 · Accepted solution]

Thanks KrazyToad and Mr Robot for your help. I received the replacement cartridge just before Christmas but have only just installed it. So far so good and I can now print in colour again.

One caveat to add though is the unnecessary amount of packaging that goes around a single inkjet cartridge. This turns an item that will easily fit through the letter box to a package that I have to wait in to receive. In an office environment that's fine but not in a domestic one.

[Sarah0774]

Same as previous message , spent last 3 days trying all communities , forums everything ! On the replacement insta ink plan and the tri colour cartridge just won’t work . All prev suggestions switch off clean etc - nothing . Please help 

[asmita6658]

Hi @Sarah0774

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!