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‎02-07-2022 08:21 PM

HP Recommended

I received welcome ink last week after joining the HP instant ink program. The color cartridges work fine, but the black ones keep showing “the indicated cartridges are not intended for ues in this printer” . I called to support center, they send me two ink again, and I've changed a total of three cartridges , all showing the same problem. How do I fix it?

Category:
1 REPLY 1

‎02-13-2022 10:24 AM

HP Recommended

@Nikki107

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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