Information light always on and exclamation mark on the display - HP DeskJet 2755e

[Pitillo_VP]

I have exactly this issue that a user posted before:
"I recently enrolled in HP Instant Ink for my hp desket 2755e printer. Now I have an exclamation point showing on the screen and a steady orange light next to the 'i' on the screen. I have internet access and I can print but the exclamation point and steady orange light never leave. I have tried unplugging the plug into the power strip and the power cord from the back of the printer. No change. What's going on?"

Thanks!

[Raj_05]

Hi @Pitillo_VP,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand the information light is ON

Information button: Print out a printer information page on its current status.

Information light: If the light is blinking in white and the Wi-Fi Direct icon on the display is blinking fast at the same time, press the Information button to confirm a connection.

If it is amber (possibly blinking), it indicates an HP Instant Ink warning or error. Press the button to print an information page, check the HP Instant Ink section for diagnostic results, and then follow the instructions on the page.

Could you press the information button to print an information page and share it?

I hope this helps.

  
Take care and have a good day.

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^ Alden4
HP Support