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‎07-31-2021 07:18 AM - last edited on ‎07-31-2021 03:11 PM by Retired

HP Recommended
Product: Deskjet 2022
Operating System: Microsoft Windows 10 (64-bit)

The information like has suddenly com on on my printer, its on permanently and not flashing, printer all works OK, tried everything to try to get the light to go out but no success, anybody know how to clear it

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2021 08:30 AM

HP Recommended

Hi @Caxon,

 

I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Is the information light orange or white?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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5 REPLIES 5

‎08-03-2021 08:30 AM

HP Recommended

Hi @Caxon,

 

I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Is the information light orange or white?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎08-03-2021 12:39 PM

HP Recommended

Hi Jay, thanks for for your help with thi issue, the printer is a deskjet  model number 2622,  the serial number is CN9AA998CV and the information light is orange, hope this is enough info for you. 

Kind regards, Caxon.

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‎08-03-2021 01:15 PM - edited ‎08-03-2021 01:15 PM

HP Recommended

The "i" light is known as the information button on the printer. It prints out a printer information page. Press the button in combination with the Wireless button, the Wi-Fi Direct button, or the HP ePrint button to get more specific help pages tied to each of those buttons. Information light indicates that you can press the Information button to get help. Source: user guide.

 

By design, this light is supposed to stay on. 

 

Hope this helps!

 

Keep me posted!

1 person found this reply helpful
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‎08-03-2021 01:26 PM

HP Recommended

OK, thanks for that info jay, thought that the light staying on might have been an indication that something was wrong that didn't affect the printer operation, once again thanks for solving this issue for me.

Kind regards, Caxon.

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-03-2021 03:42 PM

HP Recommended

You're welcome 🙂

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

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